I'm just old enough to get satisfaction from telling as many folks as I can not to purchase electronics from them. I just tried to return something i paid for with my debit card and its now gonna take 3 to 5 days to get my money back.
And to the dum lady on here that doesn't think walmart makes m9ney? Are u slow or something? Walmart is doing great. And the reason people dont wanna pay with a card is cuz what i just said. Its covid times people arent working but i cant get my moneyback from the billion dollar company for 5 days and i couldnt have my stuff back.
So whos scamming who. Never heard of anyone doing this. They have officially lost all my business after today. As a former employee of Walmart, I know for a fact that they are making up policies as they go. They are also selling Products on Walmart. Then they pretend to call the third party vendor and then say it has been 30 days so the item is not returnable.
They are scamming the customers because Walmart is the company debiting your account and sending shipments. Then I purchased some items with a debit card and returned them with my receipt in hand. Coro states the return policy with a receipt and a debit, cash, or check is used, cash can be given. They told me they had to put it back on that card or a gift card. So whose policies are you going by because I know fir a fact they are not Sam Waltons policies.
Maybe his children and I am sure he is flipping in his grave from the wreck less monotony that his children has turned his company into! Sorry Sam! Totally ridiculous! Will be checking my stock in this company as well. People just start suing Walmart for misleading and return fraud in small claim courts you will win they have that not posted nowhere in their store it's also a form of entrapment small claims court you'll win triple your return amount and demand that in small claims court you'll get it.
Bought the wrong baby formula and now Walmart says t cannot be returned my baby will have no formula to eat now what am I to do this is ridiculous that a mother cannot feed her baby. Iam getting so tired of ignorant people bashing walmart! All clothing items were given 90 more days to return once returns were accepted. You all think walmart is making so much money, when in fact, all apparel items are being accepted but it didn't go back on the shelf.
It goes to claims. Or the ones complaining about not being able to return or exchange without a receipt The computer wont allow a return even one day past the allowee time. And NO stores were allowing you to try on clothes. Its like that right now again, but u can return them.
Be grateful you have a place to shop with good prices. Stop being so rude to associates just doing their jobs. Especially receipt checkers. Its policy and shouldn't be an issue at all if you're honest.
Unfortunately, there are so many theives, it has to be that way. All u have to do is hang on to ur receipt till u leave the store.
They probably wont ask to see it if its in your hand. And if u think u may need to return something, put the receipt in a safe place or pay with a card, it can then be looked up. Just sayin Just tried to return an item within the 90 day limit and with a receipt. I had purchased with a debit card with pin input so that receipt says "debit tend". According to their website on multiple pages it says that if the debit card is not available a cash refund can be provided. Well they told me they would only give me a gift card.
I mentioned the policy that's stated in multiple places on their website and on their android app. They say the gift card is all they can do. So i call the corporate customer service line and explain that debit is the same as cash and is treated as such at most stores and the only reason to refuse was if they thought I was a "receipt shopper" aka a thief.
I mentioned that the implication of the refusing the refund is them basically saying i stole the items because that would be the only reason to refuse to process the return.
I then mention to corporate customer service that their policy in multiple spots says cash can be provided. I'm then told that Store Managers can set their own store specific policies. At that point I was beyond frustrated. How can a company like Walmart allow each store to make up their own policies that seem to directly contradict the policies they have on their websites.
I also find it super ridiculous that one Walmart can have a different policy than a Walmart 10 miles away for no reason other that "the manager makes the final decisions with policies.
They have a misleading return policy stated all over their website and app that they then allow every store to disregard at their own discretion. Add on the fact that Walmart because of covid and the coin shortage have been highly encouraging card use when using a card their reduces your flexibility in case you need to return something. Target and Costco which are two of their biggest competitors out here Wouldn't even bat an eye as long as you didn't come up in their system as someone who is returning items all the time.
In the future Ill buy from stores that actually follow the return policies set forth on their websites. Its especially obnoxious from Walmart who could easily afford to have a standardized customer friendly return policy.
Yeah Walmart already has many questionable business practices but this is the last time I'm going here. So obnoxious, I recommend you take your money elsewhere. I purchased a phone as a holiday gift. I was told by the salesperson that it would be compatible with our phone service provider. We just attempted to use it on T-Mobile, but the phone is locked-out and not compatible. There are two issues here: not compatible and 15 day return policy.
Tried to return 2 belts that were Christmas presents. Got the wrong size. Went to the nearest Walmart to return. Customer Service rejected the return and said I needed to go to the original Walmart where I purchased the belts. That isn't listed in the return policy!!!! So now I have to drive 50 miles out of my way because the nearest Walmart didn't have the product still don't due to Christmas, but now I have to drive 50 miles just to get a different size????
I did not have the receipt. Bought a pavilion gtx laptop on sale for as a gift in november, my brother decided he wanted something more powerful after using it on xmas day so the next day I took my original receipt to the store I bought it from for a refund.
They said the serial numbers don't match the receipt and i'm like what? I bought it there with a credit card and have the receipt I was given. After about a half hour they said it had two upc's as they might have changed and finally gave me a round about refund to my card, but man if they can't even get that right I'm not sure I'd want to buy it at the store, maybe online.
I purchased a xbox series x from Walmart in Las Vegas on December 5th Before making the purchase I asked the associate who was helping me if I needed internet or was it required to play it and the young man so no you don't need internet. I completed the purchase took it home and opened it up on the 12th of December only to be greeted with "no internet connection.
I decided that the series x was not for me and went to the store where I had purchased it to try and exchange for the one x.
While waiting on customer service to ensure the contents of the console were in the box I went to speak with a electronics associate to see if they had one in stick. When he said that they were sold out of all consoles I went back to customer service and they associate there was handing me my money I asked her what it was for and she said you wanted to return the item correct.
I replied no I wanted an exchange and then she proceeds to tell me that she can't give me back my item do to privacy policy and that they couldn't verify if the information on the hardware was indeed mine. Any logical person could understand the frustration that grew within me. Then a store lead who clearly could careless about the situation didn't help whatsoever and she kept stating well you have your money don't you go buy another one sarcastically and walked off.
Another store manger attempted to help but all he did was call other stores to see if they had any consoles 2 days before Christmas and of course they didn't. Corporate was no help stating they never heard of such policies and attempted to contact the store but you guessed it no o e answered. I was completely shocked confused and upset about the whole experience it made me never want to shop at Walmart again.
The nerve of the women who clearly heard me say exchange processed as return. They either put it back on ya card OR give you a gift card. WalMart return policy is bull. Electronics should have an extended return policy but clothes can be returned in 60 days that's backwards. I just left Walmart in Lexington South Carolina I brought some items back that were purchased and more used they had all their tags on them and the lady told me this is your third time in coming in without a receipt so we cannot give you a gift card with money on it anymore and we cannot exchange it for a refund yet I just read in your article that Wal Mart will exchange it if it has the tags on it without the receipt for a gift card but I was told that I could not do that if I didn't have a receipt and the next time I wanted to exchange something so what is the deal.
Purchased 8 months ago. Tried returning them, but no refund. I would logically say a store credit would save face for Walmart here, but no. Harbor freight issues store credits for returned items, but not Walmart. Guess what, Walmart lost me as a customer. I am absolutely furious! I went to return a mainstay roaster I purchased. It did not have a removable insert. So I told the clerk this.
She said different markets have different policies! No where is this stated on Walmart's return policy!!!! I tried returning a book that was in perfect condition. The employee was very rude, and said no books could be returned. I had had it for only a week, and when I said that Target excepts book returns, she said sarcastically that "we are not Target.
This was on November 21 and was not very well received by me after waiting in a long line. I brought my defective airpods back after 18 days with receipt and they wouldn't exchange or refund. Will do my electronics purchases from Amazon from now on. U bought 2 packages of underwear for my children for stocking staffers..
I bought a tv from Walmart at beginning of September and I also purchased the insurance on the tv. I lost the receipt but I still have box can I exchange for new tv.
I thought I would add my thoughts about walmart. I went to return a vizio 4K Vh1 43 inch tv I didn't find it as good as the other vizio 4K vg0 43 inch tv I also purchased through the same walmart , and two pc gaming-wireless mice.
Well, the vizio vh1 was only four days past the 30 day return period, csm would not allow it I was disappointed but not surprised, it was past the 30 days afterall , they accepted the one return and issued a full refund back to my debit card for the one wireless mouse that wasn't opened.
The problem came when she opened and checked the lightly used, by me, wireless mouse. She checked the serial number, with my help, because it was inside the mouse, and the serial number on the box and said the serial numbers don't match! I bought it brand-new from walmart, I had the receipt, it was within the 30 day period, but they wouldn't issue me any refund, because the wireless mouse I bought from them had this problem.
She even said I could flag down the csm, because she was unable to page him, which I did. He told me the same thing, once he looked at the mouse and bottom of the box it came in. I'm disgusted! If you want to buy a pc mouse make certain you ask an associate if they will open it first to confirm it matches serial for serial on its box! Pure crap I have an unopened drug screen test and they would not return it without a receipt.
My aunt purchased a tablet online and it had a scratch on the screen. She doesn't have the box anymore and she's wanting to get her money back is there anyway she can return it with her receipt without box? A microwave I bought at Walmart caught fire tonight. It is still within the 90 day window, but I already threw away the box. Are they going to still take it back this weekend?
The fire ruined dinner, so I hope they will overlook the fact that the box is gone. My online returns are not processing. Very frustrating, no label to print. I live in Illinois and am extremely frustrated and confused that Illinois is the only state that Walmart is not accepting returns. It makes no seI live close to the Wisconsin border. Does anyone know if Wisconsin Walmarts will accept returns for items bought at Illinois stores?
Be careful who tells you something at Walmart a manager told me I could return a purchase then when I did I was told I couldn't, bunch of bull. Careful before buy the product from walmart, had a shocked experience from agent.
As new series arrived i was returned tv unopened package back to walmart just in 2days after i have got product. They dispute transaction with out paying single doller saying weight mismatch. How could wt matter here atleast not opening return when same return happen in store they will verify. Better skip online delivery and return methods. They very intelligent managing with out shop returns allowing some products and nothing return amount. I am going to approach lawyer to see what walmart, fedex answer my request.
Please ensure when purchase bigger things have proper store return plans. All other surrounding stores have been accepting returns for a few months now I used to do most of my shopping there but Not Anymore. And now with the holidays here, they'll be losing me as a Customer.
For the person asking about the controller that they can't return with a 2 year warranty. You must contact the number on the warranty slip. They will take care of sending you a new controller. It doesn't take that long either. I've seen people send back computers and within weeks have a new one delivered. Hope this helps. Somebody needs to tell the Iowa City and Coralville Ia walmarts that the rules on returns applies to them too they are running their own program here.
No returns if you dont have a ID. Walmart will not let me get a new controller I went down there I have a receipt with a 2 year warranty on my x box 1 controller and they will not replace it. The controller down arrow on the key pad is stuck that's all that's wrong with it. Walmart told me to contact the manufacturer so I did and they told me at Microsoft that they only do 90 day warranty on their items that walmart has to replace it since I have a 2 year warranty with them but they still will not even when I have receipt and the whole box the controller came in.
If so , that stereo itself has a 90 limited warranty free from defects It states that , if the device fails within 90 days of purchase , an exchange or return to your local walmart store is an option The 90 day limited warranty paper should be with the stereo paperwork in the box Take that to walmart , stick that in their face and get your refund I purchased one of these P.
I would not recommend anyone buy the w onn home stereo system They just up and quit on you after a couple of weeks and they sound like crap anyway They are not w Nowhere close.
Received a 5 drawer flatpack chest of drawers from Walmart online, it arrived damaged, I went on the online chat and was told they would send me a shipping label, I asked that it would need to picked up from my home as it weighs lbs and is quite a large box, they stated it would be picked up by FedEx on Tuesday, they emailed me the label and I put it on the package, Tuesday came and went, back onto online chat, I was then told that Walmart can not schedule home pickups from FedEx and that USPS would be the carrier, I had to point out that USPS do not handle large, heavy packages, I was then told that a company called Pilot would handle it within 5 days I am utterly confused and will be using Amazon only in the future.
I attempted to return Wal-Mart brand curtains today,. I couldn't find my receipt but I had the packaging. The return desk couldn't do it, the CSM couldn't do it. I asked for the manager and the CSM insisted she was the manager I couldn't find my receipt and now they require a receipt for all returns..
Guess I got what I deserved for thinking I should buy from Walmart. Walmart sucks if the only accept certain things back within 15 days it should be posted all over the store. They know that if they did people would shop elsewhere? Phuck Walmart Spend your hard earned money somewhere else, because they sure as hell don't deserve it. What is the point of purchasing Walmart's protection plan if you won't accept a simple exchange when a product develops a defect less than 90 days from the purchase?
I have receipts and purchased additional protection, but I have to jump through hoops and wait for the [email protected] thing to ship across the ocean and back. If I could return it to the store and exchange it, I wouldn't have to be without my TV for a month and a half while we wait for it to get back from China. Additional charge for no additional service? No thank you. I also want to know when Walmart will do return on clothes! I have items from months and months ago, I was told other Walmart's are doing returns, why is Placerville not doing returns, really bad customer service!
Customer service reps know absolutely nothing about when they will start returns, they don't tell their employees nothing. I tried to return in store and couldn't return. So why did it give me the return option online to return in store.
So I switched to return by mail and printed it. I miss the day to return and it charged my card again. I got email saying we will debit this amount from card for not receiving return. What kind of mess is that? I am not happy and have ran into a brick wall with a solution. I purchased clothing for school for my child this morning. Unfortunately the shirts are too small.
So a few hours later I tried to exchange them in the store. Only to be told sorry we aren't accepting returns. I was given the number to call walmart. After being transferred 2 times and on hold am additional 25 minutes I was given the run around again. I'm sorry we can't help you and don't know why the store would tell you to contact us. I was told your just going to have to keep the clothes and wait for returns to open up.
Who knows when that will be? So in the mean time I'm unable to purchase more clothing cause my credit card already has charges. If I purchase more clothing and have a higher balance on my card then it effects my credit score. Now my kid doesn't have the clothes needed for school. I want a solution not the run around that I was given. I too tried to get help from Walmart Corp, to no avail.
They just started accepting returns here, but by no means will I drop the issue, simply because I made 7 trips trying to return them. In severe pain. With Rocky Mountain Spotted Fever. There are class action suits now because of this. I have my receipt but I paid for it using my debit card and I wanted to get cash back for my returns because my account was in the negative and I needed the money but after complaining and arguing they would not have any part of giving me cash for my purchase..
I have went back and forth with Corporate and get a different answer every time. I live in Illinois Illinois and California are the last ones on their list to not take clothing items back Why just these two states? I wish someone would give me an answer to that question.
I need my money back! I purchased more than one clothing item around the 4th of July so that my child can have a nice descent outfit to wear for the holiday. After going home and trying them on, they didnt fit properly. Therefore, I went back the day before the holiday to return the items and was told I couldn't. Do you know how disappointing it was for my child not to have an outfit like the rest.
Because the return was last minute, no one knew there was going to be a problem. No one warned me about the no return policy. In fact, the employees were encouraging you to buy when they should have had signs posted throughout the store.
This seemed to have been rigged to get the customers to buy these items. I spend thousands of dollars a year at walmart. I purchased a vacuum from Walmart this past weekend. When I opened the box the next day, there was no vacuum in it, instead I found 3 tree logs in the box!
I immediately called and spoke with a manager. I explained I bought it the night before and had my receipt. He asked when I was in the store, what was I wearing and then pulled me up on their video. I was on the phone with him for over 20 minutes and he took my name and number and said he'd call right back. That was around pm. After several calls to the store and being hung up on before I could reach anyone, it was 7pm at night.
Today I called back and spoke with another manager who was really rude. She told me that they Never open any boxes that are electronics, they go directly back to the manufacturer and not on the shelf.
I told her it wasn't electronics it was a vacuum. She said it plugs into the wall doesn't it? Then it's an electronic. I had to call Bissell regarding this, and told them Walmart refused to reimburse me, that I had to take it up with them.
Fortunately they are sending a new vacuum to me, but instead of getting it yesterday when I really needed it it'll be days. I felt they were accusing me of stealing from them, instead she said it was Bissell's fault, and not theirs. I will never buy another product from them again in a box wo opening it before I leave the store. Neither manager apologized for this. I even filed a complaint with Corporate and was told it was up to the store manager.
I have clothing and sporting goods that were purchased on May 30 I attempted to return items the following week, but was told that they were not accepting those particular items.
I'm told that when they begin accepting returns again, I can return those items because they have a 90 day return policy. However, in one week, that day period expires. I'm told that they will honor the return. They should have to pay interest! Today will be my second attempt to return two electronics products and my first attempt to make a Walmart Rewards Mastercard payment. I am hoping they will use the refund money to do this. I will be grateful if they do. If not I will be disappointed in there return policy.
I believe in Sam Walton's word that the Customer is always Right. Walmart is so stupid, all other stores have started accepting return with or without reciept 2 months ago in Canada, and they are still making excuse of covid and not letting people return without reciept which is so mean. Used to love Walmart and shopped there all the time prescriptions and all now I won't step into that place or order online at all EVER again Now I love Target and I will stay with them!
Same thing, went in with my granddaughter to get her summer clothes for something and they said we couldn't use the dressing rooms to just buy them, take them home to try on and bring back what we didn't want.
But when we brought back all that didn't fit they said we couldn't return?!!! The lady just the day before told me to do this Plus absolutely NO signs letting you know this. AND here's the real kicker How is that even possible??!!! Who are the incompetent idiots at walmart corp. I have been shopping at Walmart in Suwanee , Ga. Usually I'm happy. NOT today. I purchased several Your cashier put 2 bottles of the waters in the same bag one of the bottles of Asti. It broke open and splattered all my asti over my driveway.
I came back to the store an hr later with the broken glass and torn bag. Your cashier and supervisor refused to replace the asti I was listening to a pastor on the radio several yrs ago maybe 3. He told his experience that year at corp walmart. He said when the salespersons go to arkansas to present what they have to sell it use to be WM furnised a very nice meal then we presented our wares to the WM buyers. He said " Dont develope a poverty mind set that WM has".
As much money as Walmart is making and wouldn't take back my shorts or comNtact solution that was sihipped wrong to me. Unfair to us. I going to shop at target or dollar general. Not letting people return clothes is just ridiculous! All the other stores are letting people return clothes. We need to boycott Walmart, I am really mad at them!
They have lost my business. All the other clothing stores such as jcp kohls Belk hamrick tj Maxx and Marshalls what is up with you are trying to force people to keep items that Don't fit , people will shop elsewhere, Know you are a wealth company and probably don't care, it will eventually hurt your business heard a lot of complaints about long waiting keeping a lot of people away because of covid,. You can search receipt yourself.
They won't let you try them on so I bought 2 not knowing I couldn't return them. This is rediculus. The sighn is so tiny at the door you need a microscope to see it. I bought cloths in march and still can't return them! Makes no sense,I haven't had an issue returning cloths any where else.
When will Walmart allow return of clothes. This is so unfair. I was never told nor was it posted at checkout that clothes could not be returned in NJ. All other retailers are accepting returns on clothes.
My clothes purchases were in the store so ineligible for online return Can someone at Walmart please tell me how I can return these items. I am on a fixed budget and need this money for food and living expenses. I am not happy with Walmart, still return section is closed, just Walmart is not returning the clothes that has tag I have some clothes to return, when this section will be open. If you are not returning the clothes why you are selling them.
I decided not to buy any clothes from Walmart from now on. Bought clothes that they wouldn't let me try on. Got home and they didn't fit. Tags still on and they wouldn't let me return them. This was 2 months ago!!! They still won't let me return them today August 1st. Do not under any circumstances buy clothing at Walmart. They will not allow you to try it on, and then will not take the clothes back. That is called a scam to get rid of the clothes at Walmart that they could not sell.
They have reached a new low. Now it's July 30th, and WalMart is still "pausing" returning clothing to any of their stores. I'm so furious!!! Why are they doing this. Other stores, Target, Kohls, JC Penney, Avenue, Ross all take clothes back and quarantine them in a separate area for days, and if tags are attached they are put back on the racks.
I have clothes to return but I really don't think they are going to give my money back. The virus is not going away. As of June 15, we've resumed our normal return policy in most states. Any items that were temporarily not permitted for return and were purchased between April 20 and June 15 can now be returned though Sept.
Items from those categories purchased before April 20 will have the normal return window of 90 days applied. Items temporarily not permitted for return and purchased between April 20 and June 29 in the following states can be returned by Sept. Returns and exchanges will continue to be temporarily paused on certain items in Arkansas, California, Illinois and South Carolina. We're also following all applicable local ordinances that prevent returns of certain items such as those in New Jersey and Minnesota.
If you need to return any item, including those above, and have a receipt, please start your return on the Walmart app or at walmart. It's easy and may allow you to complete your return without coming to the store. If you're not able to return the item online, don't worry! Once returns re-open for impacted categories, we will be extending the return period by six weeks for those items.
Never had an issue with returning clothes in the Walmarts in Phoenix, AZ. Can't try them on but if they do not fit, they will give you a refund or let you exchange. Az is one of the hotspots for Covid in the country and yet we get to take back clothing. Go figure. Plants including Shrubs, bulbs, annuals, perennials, foliage, and trees have a one-year satisfaction guarantee and can be returned for a full refund in case you received damaged plants. An extended time frame is given for the items purchased in the winter holidays for returns.
If the item falls under 15 days return category, it can be returned by the 10th of Jan, and if it falls under 30 days return category, it can be returned by 25th Jan. However, the timeframe for items under 90 days return period remains the same as it already covers the holiday period. There are few items that cannot be returned as per Walmart Return Policy, and no refund is provided for these items in any case once purchased. These include:. Refund or replacement for the following items will only be provided in case of manufacturing defects or damage caused during shipping; else these items are non-returnable:.
Select consumer electronics, including computers and tablets, must be returned within 30 days. Likewise, to receive a full refund in the form of your original payment, be sure to bring your receipt.
However, the original packaging contains a barcode that allows the associate to scan the item and confirm that it is sold at Walmart. If you destroyed or threw away the original packaging, Walmart is not required to accept the return, even if the item is undamaged and you have the receipt. Moreover, Walmart managers wield some discretion in accepting or rejecting returns in-store. If you buy an item and open it at home only to find that it is defective, broken, or missing elements, you can return the item for either a replacement or a refund.
Subsequently, this policy applies to items purchased in stores or online. Note that if you are returning an item purchased online to a Walmart store, replacement options will depend on whether an equivalent item is available. Some may even be willing to stretch returns policies and allow returns past the 90 days limit from the original purchase. It is best to try in your local store, and find out if they will allow you to make a return.
If not, you can always try the next nearest Walmart, as they make a different decision. If you return items to Walmart and are offered a refund, you can usually expect your refund to take at least a few days to be processed. Refunds from Walmart can take between 3 to 5 business days to reach your bank account and will be sent back to the card you originally paid for your items with.
You can return your items personally, by taking them to a customer service desk in-store, by mail, or via a scheduled pick up from your home. You will need to ensure you have your original receipt or online order number handy so that your original purchase can be properly verified. To learn more, you can also see whether or not you can return items to a different Walmart store that you purchased it from. It is best to check at your local Walmart store to find out if they will accept your returns.
If not, you can try the nearest Walmart store.
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